Refund policy

Eligibility

Refunds are available to the person or organisation named on the invoice. We do not refund a seat to a third party who did not pay us. If a House Table was billed to a company, the company is the claimant even if an individual on the table leaves.

Timeframe for a full refund

You may cancel a live seat for a full refund if we receive written notice at least 14 full days before the first live hour. Night Ledger recordings may be cancelled for a full refund within 7 days of payment, provided the recordings have not been accessed. Access is logged. Once a file has been opened, the Ledger is treated as delivered.

If we postpone a cohort by more than 21 days, you may choose a full refund or a move to the next public table at the original fee.

Partial refunds

If you cancel a live seat fewer than 14 days before the first hour, we retain 35% of the fee for the reserved chair and refund the rest, provided the cohort has not started. After the first live hour, refunds are partial and calculated on unused weeks: we keep the fee for weeks already held (counting a week as started once its first session begins) plus 15% of the original fee for administration. The remainder is returned. After week four of Reading Product Signal, no partial refund is due; the Gulworthy table and the remaining hours are treated as a single remaining block that cannot be unspent fairly.

House Tables are refunded as a table, not as four separate arithmetic exercises, unless we agree in writing to split seats before the first hour.

Non-refundable items

Travel, lodging, and meals are never refunded by the house. VAT already paid to the authorities is refunded only to the extent the invoice can lawfully be credited. Private reading days that have already been delivered are non-refundable. Sample-app credentials, once issued for a Night Ledger, make that Ledger non-refundable.

How to request a refund

Write to info@workspace-cachehub.digital with the subject line beginning “Refund”, the invoice number, and whether you want a cancellation or a postponement. You may also telephone 070 6770 0617; we will still need the request in writing. Postal notice may be sent to 90 Moulton Road; Gulworthy; PL19 3NE; United Kingdom. The clock starts when the written notice arrives, not when you first thought about leaving.

Processing time and method

Approved refunds are paid within 14 working days of our confirmation email. We refund by the same method used to pay the invoice where that is possible; otherwise by UK bank transfer to the account on the invoice. We do not refund in cash at the Gulworthy table.

Cancellation by the house

If we cancel a cohort outright, you receive a full refund of fees paid for that cohort, or a move to a later table at your option. If we end a seat for serious misconduct (harassment, sharing recordings, bringing data you had no right to process), no refund is due for hours already held, and we may retain the rest where the disruption is material. That decision will be explained in writing.

Exceptions

If illness or bereavement prevents attendance, write as soon as you can. We will usually offer a move to the next intake rather than cash, and we will not unreasonably refuse a move once in a twelve-month period. Repeated moves are not an open subscription. Statutory rights you have as a consumer under United Kingdom law are not displaced by this policy; where the law is kinder than this page, the law wins.

Contact

Refund questions: info@workspace-cachehub.digital. See also the terms of use.